Tiong Nam Logistic Company

This video introduce about Tiong Nam Logistic Company.

 Founded in 1975, Tiong Nam began as a small scale cargo business handling consolidated cargo and micro distribution within Penisular Malaysia. Today, we have evolved into one of the largest total logistics service provider in the region with a reputation for efficiency, innovation and most importantly, service par excellence.

The company's expansion began in 1978 when Tiong Nam became an incorporated enterprise and in the early 1992, where we extended our reach across the borders of Singapore and Thailand. Since then, East Malaysia has also been included into our trucking and warehousing network and today, Cambodia, Vietnam and even China, the burgeoning center of world economy.

Tiong Nam logistics embraced the power of 'integration' to enhance their development. This simple yet effective idea has seen them grow from a mere transportation business to one that now includes warehousing, customs forwarding, cold room facilities, express delivery and even crane and forklift rental services. At the same time, the company has also invested heavily in IT infrastructure as well as sophisticated handling facilities and equipment for our Distribution Centre in Shah Alam to ensure our constant progress into the 21st century.

STRATEGIES AND PLANNING

Tiong Nam logistics can be summed up in a single word: 'Service'. Since the beginning the company has strived not only to provide unparalleled levels of service, but to do so for each and every customer each and every time. To us, everyone is a 'Very Important Client' (VIC).

Tiong Nam has been committed to ensuring that this culture of consistently excellent service has become ingrained into all levels and sectors of the company. They do so with the belief that it is service - not price - that keeps clients coming back and they have developed a training system which educates their staff about the importance of always maintaining this high standard.

Constantly driven forward by the company motto of "You Call, We Deliver", at Tiong Nam, no matter the distance, they always go that extra mile.

INVENTORY MANAGEMENT AND WAREHOUSING

From one bonded warehouse in 1993, Tiong Nam now owns over 60 warehouses in the region with a combined storage capacity of over 3.5 million square feet. This includes General Warehouse, Bonded Warehouses, Cold Rooms and Free Trade Zone/Free Commercial Zone Warehouses.

Besides providing a convenient tax-free storage for goods needing to be exported/re-exported, our warehouses' operations are run by the cutting-edge, high-volume Warehouse Management system, designed to ensure accurate, fast and smart inventory management.

The system incorporates functions such as RF barcode scanners, RFID readers, daily stock synchronisation, electronic inbound/outbound confirmation, product conversion, exception handling and real-time inventory status. It has an outstanding track record since its implementation in 2002.

In addition, our dedicated IT team is fully committed in providing and supporting our client's custom requirement through our adaptable Warehouse Management System and Integrated Logistics Management System. 

Our warehouse services are fully integrated with our delivery services. Our large fleet of trucks of varying capacity ensure that goods are delivered on time and exceeding the customer's service expectations.

Our warehouse security is state of the art, equipped with CCTV facilities that enable us to remotely monitor and view our warehouses. We further constantly upgrade our equipment to always exceed current market services to our customers.

Cold Chain

Tiong Nam has one of the largest cold room services in Malaysia, with warehouses in three different locations: Kampung Baru Hicom, Shah Alam and the latest in Bangi, which has 170,000 square feet of storage space.

With a total storage capacity of over 60,000 pallets, their cold rooms have multi-temperature capabilities - frozen, chilled and ambient - to facilitate the storage of a wide range of goods from chocolate, chemicals and camera film, to raw materials used in the production of airplanes.

Fully-imported mobile racking system also ensures the full utility of storage space and provide warehouse services to a range of clientele: as a depot for the export products of manufacturers, cross-docking for hypermarkets and as appointed distributors for selected customers.

Operation methods also conform to FIFO and HACCP ISO 22000 standards. Combine all these with our temperature monitored refrigerated trucks, and you will be able to rapidly build a flexible compliant cold-chain.

 PURCHASING AND ORDER PROCESSING

Total Logistics

Logistics doesn't have to be complicated. With Tiong Nam diversification into various supporting services to complement their main business of transportation, there have the ability and experience to develop and execute a customised transport, storage and delivery plan for you.

From container haulage to cross-docking services, customs forwarding to cold room facilities, no task is too small or too big and we are well-equipped and prepared to meet even the most challenging of logistics demands.

In other words, through the integration of our services, make complex logistics simple for you.

Two of our current total logistic partners:

Forwarding

Tiong Nam are experts in the field of international freight forwarding. Tiong Nam covers solutions for duty rates, cargo classification, insurance cover and regional customer competence with customised EDI invoice submission. We also have experienced ground agents to monitor and aid in the documentation and clearance of goods at customs, so that when it comes to red tape, you can let us do all the worrying.

Tiong Nam custom brokerage service company, Semangat Forwarding Agent Sdn Bhd is licensed by the Malaysian Royal Customs to carry out Customs Brokerage activities throughout the entire Malaysia. We currently have operations at all major West Malaysia Customs Import and Export Checkpoints:

Johor Tanjung Puteri Customs (Causeway) Tanjung Kupang Customs (2nd Link) Johor Port (Pasir Gudang Port) Port of Tanjung Pelepas (PTP)

Selangor KLIA Airport Subang Airport Port Klang Sungai Way Free Zone

Consolidated Cargo

For goods that need to be delivered anywhere in Malaysia within 24 hours, tiong nam consolidated cargo service - with Shah Alam as the collection and sorting centre - will ensure that your cargo arrives at its final destination within the day.

Door-to-door Express Delivery

For packages between 1 to 20 kg, tiong nam have a dedicated team of couriers and ground staff to ensure delivery in the shortest time possible.

Relocation of House & Factory

Planning a big move? Not only can we provide the transport to move those large objects, tiong nam also have the skill and the manpower to help and ease the logistics of the process.

Ship & Air Cargo Agent

The tiong nam may specialise in the transport of goods on land, but we also act as agents facilitating the transfer of those goods for air or sea shipments. Another example of how the integration of our services works not just for us, but for you too.

TRANSPORTATION 

With over 1700 trucks of various capacities including open, box/bonded and refrigerated containers, we are the largest trucking company in Malaysia today. Thus, the company are able to transport any type of goods stored at varying temperatures - from dry, to chilled and even frozen.

Tiong Nam own a large fleet of haulage trucks, prime movers, car carriers and trailers that can move 20-40 foot containers. Also own over 200 units of material handling equipments such as forklifts and reach trucks that facilitates warehouse operations.

Besides domestic transportation, both their teams of drivers and on-ground staff are also highly experienced in providing cross-border services between Singapore-Malaysia and Malaysia-Thailand, in demountable goods especially. And to avoid any unnecessary extra handling of goods, provide crane services at the relevant customs check point to transfer our box containers onto trucks belonging to our affiliates of that country which then transports your goods in perfect condition to its destination.

Project Cargo

Tiong Nam's integrated capabilities are best displayed in the area of transporting heavy-duty equipment required in large-scale projects.

The fleet of low-loaders, lorry cranes and Cometto trailers (40 axle) for transportation of heavy-duty cargo and machinery, is supported by a range of integrated crane service systems including lattice-boom, mobile and all-terrain cranes, with between 8 to 330 tonne load capacities.

At the same time, also draw upon their years of experience, engineering, technical, management and planning expertise to ensure safe, cost-efficient and timely deliveries.

On top of that, we will process all applications with the relevant local authorities (JPJ, JKR, TNB, TM and JBA) to guarantee smooth passage of goods in compliance with all regulatory requirements.

Crane Services

Tiong Nam has the expertise and equipment to offer a wide range of lifting solutions to various types of industry and customer needs. This company also have extensive experience and capability to provide plant equipment installation, mechanical works and support services to a wide range of industries – Oil & Gas, Petrochemical, Power Generation, Chemical and General Industries

Tiong Nam's heavy lifting services are provided via Tiong Nam Heavy Transport and Lifting Sdn Bhd, a wholly owned subsidiary of Tiong Nam Logistics Holdings Berhad.

INFORMATION TECHNOLOGY

Technology Deployment

Tiong Nam experienced technology deployment service allows our Information Technology customers to achieve higher efficiency in their supply chain by smart outsourcing of key technology deployment processes such as power-up, engraving and RAM installation. Our skillful technical team are able to manage deployment on a 24x7 basis, ensuring the highest level of end-customer satisfaction.

Skin installation	RAM installation	Hard disk swapping
Asset tag pasting	BIOS setting	Image loading

CHAPTER 6 : LOGISTICS/ SUPPLY CHAIN CUSTOMER SERVICE

INTRODUCTION 

Introduce the concept and term of customer service that is involved in business logistics. Logistics customer service is the quality whereby the flow of goods and service is managed. It is what being offered to the customer by suppliers that could secure patronage.Customer service also generally presumed to be means by which companies attempt to differentiate their product, keep customer loyal, increase sales and improve the profits.

6.0 ELEMENT OF CUSTOMER SERVICE

6.0.1 ELEMENT IN CUSTOMER SERVICE

6.1 IMPORTANCE OF CUSTOMER SERVICE

1. On time delivery - Just in time(JIT) delivery refer to time management. For example, when customer want their product on 5pm, that's mean, the product must be arrived on 5pm at customer location. 
2. Order fill rate - Based on quantity of product that customer need or want. Refer to customer order based on quantity. For example, order 4 burger, give 4 burger too. 
3. Product condition - Quality of the product. The quality product can reach to the customer satisfaction. 
4. Accurate documentation - Information or prove that customer buy the product for example the customer get the resit

6.2 SERVICE VERSUS COST

6.3 SALES-SERVICE RELATIONSHIP

GENERAL RELATIONSHIP OF SALES TO CUSTOMER SERVICE

The relationship that exist between the level of sales and the level of customer service being provided to the buyers. When little or no customer service is given to the buyer, little or no sales are generated, More service improvement will see more increase in sales. Improved service generally means lower inventory costs for the buyer, assuming that product quality and acquisition price remain unaffected by the improved service offering. 

More customer service offered will result in more sales. Up to a point more service will result in a decline in sales. The frequency of order-progress information may become excessive for some buyers. This will result in withdrawal sales patronage from a supplier.

6.4 SERVICE CONTINGENCIES

 Much of the logistician's planning and control effort is directed toward running an efficient operation under normal conditions or we call unexpected things happen. At the same time, preparations must be made to handle those extraordinary circumstances that may shut down the system or drastically alter its operating characteristics in a short time period, such as labor strikes, fir, flood,or dangerous products defects. Common contingencies divide by two which is system breakdown and product recall.

6.4.1 SYSTEM BREAKDOWN

Some service interruptions are bound to occur, but we would not necessary consider the significant enough to have special plans ready in case of their happen. Expediting a delayed purchase order, Handling seasonal ordering peak loads, or having redundant equipment to meet breakdowns - none of these situation really require contingency plans since they are a normal part of business activity, 

The following actions have been suggested to lessen or avoid the impact sudden supply chain interruption : 

- Insure risk

- Plan for alternate supply sources

- Arrange alternate transportation

- Shift demand

- Build quick response to demand shifts

- Set inventories for disruptions possibilities

6.4.2 PRODUCT RECALL

Involve nearly every function within business. It is refer to reverse logistics but not redesign the product. Those responsibilities for logistics matters are particularly affected logisticians become involved in product recall in three ways :

1) Chairing a task force committee for recall. 

2) Tracing the product 

3) Designing the reverse logistics channel 

COMPONENT OF CUSTOMER ORDER CYCLE

LOGISTICS IS NO LONGER THE "LAST FRONTIER OF COST REDUCTION ," IT'S THE NEW FRONTIER OF DEMAND GENERATION